NETGEAR ProSupport is a suite of service and support offerings for small- and medium-sized businesses and mid-market customers deploying NETGEAR’s ProSafe line of networking solutions.NETGEAR’s OnCall 24×7 is designed for customers who wish to maintain their own network products with assistance from NETGEAR technical experts. ProSupport OnCall 24×7 covers unlimited phone and email based technical support for standard and advanced features. In the event of a hardware failure, NETGEAR will expedite the shipment of a replacement product for the next business day arrival. ProSupport OnCall 24×7 Category 2, 5 YEAR